What happens if my ID gets declined?

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Normally there are two reasons your ID gets declined: 

1. The quality of the document you provide doesn’t meet the standard requirement. 

2. The information on the document is not correct. 

Please check if your ID is readable and fulfils the required criteria (i.e. driver’s licenses and government issued IDs need to be valid plastic cards).  Try to scan the ID again or upload it manually.

Please note Dokstor technology contains sophisticated document validation technology and therefore there may be a problem with the documents that are being submitted.

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